This privacy policy outlines how Jakitah collects and uses personal information provided to or collected by us.
- What information do we collect?
We collect personal information such as names, phone numbers, email and postal addresses, payment details and other information related to services purchased.
- How do we collect your information?
We collect information directly from our customers through online and paper forms, over the phone, in person or via third party services like event management platforms.
- Why do we collect your information?
We collect information to process payments, communicate with you about bookings, send marketing material and improve our service. This may include verifying identities and sending invoices/receipts.
- How do we store your information?
Your information is stored securely and accessed by authorised staff only. Paper records are stored safely onsite and electronically on servers located in Australia. We take all reasonable precautions to protect customer privacy and security.
- Who do we share your information with?
We do not sell or rent customer information to third parties. Information may be shared with payment processors to complete transactions, suppliers to facilitate services and Government agencies where required by law.
Marketing and Opting Out
We may contact you about promotions, new services and events. You can opt out of marketing by contacting us directly or via our subscription links.
Accessing and Updating Your Information
You can access, update or unsubscribe from our database by contacting us. We aim to update or delete information promptly upon requests unless retention is required for legal purposes.
Privacy Policy Updates
This policy is regularly reviewed and may change over time. The current version will be available on our website. Please check for updates periodically.
Complaints
If you believe your privacy has been breached or have a complaint, please contact us first so we can attempt to resolve it.
Third Party Websites
Our website may contain links to third party sites which are not covered by this policy. We are not responsible for privacy practices on external sites.
Information Security Breaches
We will contact affected individuals and applicable regulators in the event of any data breach involving personal information under our control as required by law.
Contact Details
Please contact our Privacy Officer for any queries regarding privacy:
Email: [email protected]
Phone: (03) 9567 4321
Our Privacy Officer can discuss privacy concerns, requests for access or correction to personal information. Formal complaints can be lodged via email or post.
Unresolved complaints may also be submitted to the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
[email protected]
1300 363 992